Canonical is the publisher of Ubuntu Linux, Juju, MaaS, and more Open Source software, where I led the global Support and Sustaining Engineering organizations from 2021-2023. My team included over 110 professionals, solving the hardest problems in Ubuntu, the Linux kernel, OpenStack, Kubernetes, and more — using both code and ingenuity. Professional services included software engineering, consulting and managed services, and 24/7 enterprise support, for mission-critical workloads in multiple sectors including automotive, finance, tech, and telecom.